
State Farm® Insurance Agent Devonne Edwards
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Claudia
October 9, 2025
"Misleading Quotes and Retroactive Premium Increases – Do Not Trust This Office I was quoted $1,377.11 for a six-month premium by State Farm Bakersfield on September 8, 2025, for my 2025 Lexus RX 350 Premium. This quote, issued by Devonne Edwards’ office, included my accurate annual mileage, loyalty discount, and coverage selections. I paid this premium in full. A month later, my premium was retroactively increased to $1,780.38 with vague explanations about “loyalty discount moving from 6 years to 4” and “corrected mileage.” I never changed my coverage or driving details, yet the office decided I now owed more — after payment had already been processed. When I requested a written breakdown showing exactly how this new rate was calculated, I was essentially brushed off. This is misleading, unprofessional, and unfair, and I was left with no resolution. Key points: • Original quote was issued and paid in full. • Premium increased retroactively by over $400 without consent. • Explanations are inconsistent and unhelpful. • Requests for documentation ignored. If you expect quotes to be honored and transparent service, avoid this office. Being treated like your payment doesn’t matter is unacceptable. Update / Response to Owner: I want to clarify the situation for anyone reading this. I paid the full quoted premium of $1,377.11 for my 2025 Lexus RX 350, which included accurate mileage, loyalty discount, and coverage selections. Despite this, the office retroactively increased my premium to $1,780.38 without my consent. I requested a written breakdown showing how this new rate was calculated, but I never received one. This is misleading, unprofessional, and unacceptable. Because of this experience, I have switched to another State Farm agent who is providing proper service and transparency. If you expect honored quotes, clear communication, and fair treatment, I strongly advise caution when dealing with this office."
"Dear Claudia, Thank you for sharing your concerns. I sincerely regret any confusion or frustration you experienced regarding your premium and the service provided by our office. At the Devonne G. Edwards Agency, we strive to ensure transparency and accuracy in all quotes and billing matters. Insurance premiums can sometimes be adjusted due to underwriting reviews or updated information from the insurer, such as mileage verification or changes in discount eligibility. However, we understand that any retroactive change after payment can feel unexpected and disappointing. We apologize if our explanations did not fully clarify the reasons for your premium adjustment or if your requests for a detailed breakdown were not adequately addressed. Providing clear communication and resolving concerns is very important to us. Thank you for your patience while we worked through the reasons for the changes, and for your feedback. Sincerely, Devonne G. Edwards Agency"
Jackie Williams
August 21, 2025
"I had the pleasure of Steven who handled my call. He’s very nice and very professional and helped me set up automatic payments on the date that I wanted."
"Thank you for sharing your experience! We’re glad Steven was able to assist you promptly and professionally with setting up your automatic payments just the way you wanted. At the Devonne G Edwards agency, we’re committed to providing personalized service to meet your needs. Please feel free to reach out anytime—we’re here to help!"
Yaneth A
August 6, 2025
"Everyone was very nice, helpful, and welcoming!!"
"Yaneth, thank you for your kind words! We’re delighted to hear that our team made you feel welcomed and supported. At the Devonne G Edwards agency, we strive to provide helpful and friendly service to every client. Please don’t hesitate to reach out if you need anything—we’re here to help!"
Jason Velas
July 23, 2025
"I'll admit, I was pretty skeptical at first about having Devonne Edwards as my State Farm agent. But more than once, his team has gone above and beyond to show me just how professional, courteous, and dependable they really are. Every time I’ve needed assistance, they’ve handled it quickly and respectfully, something I genuinely appreciate. I’m now confident in saying I’ll be recommending Devonne and his team to all of my friends and family. They’ve earned my trust."
"Thank you for sharing your honest feedback. We understand that choosing an insurance agent is an important decision, and we’re honored that our team has been able to earn your trust through our commitment to professionalism, courtesy, and dependable service. It means a lot to us to know that we’ve been able to assist you quickly and respectfully every time. We truly appreciate your recommendation and look forward to continuing to support you and your loved ones whenever you need us."
Nayeli Cruz
July 17, 2025
"Very good services 👏🏼👏🏼"
"Nayeli, thank you for your positive feedback on behalf of your mother! We’re glad to hear she has been pleased with the service you received from the team and me. If there’s ever anything else we can assist you with, please don’t hesitate to reach out!"
Luis Martinez
July 17, 2025
"I was transferred to this insurance agency, due to my agent retiring. Was a lil skeptical, until I visited the new location. Great area, inviting ambiance and friendly service desk. I was surprised Devonne Edwards of State Farm came out himself and conducted a personal meet and greet with me. He also helped me and updated my insurance himself. My personal opinion, this was a great first impression to open a new business relationship and get to know who’s representing you. He didn’t seem like the Typical insurance vulture. He was very down to earth and genuine. So far so good with Devonne Edwards (State Farm)"
"Luis, thank you for taking the time to share your experience with us. We understand how important it is to feel confident and comfortable when transitioning to a new agent. Me and the entire team are committed to providing genuine, personalized service, and we’re glad that our meet and greet made a positive impression. We look forward to building a strong and trusted relationship with you moving forward. If you ever need anything, please don’t hesitate to reach out!"
Cameron Martin
July 16, 2025
"State Farm has been great! The staff is friendly, helpful, and made everything easy. I feel confident with my coverage and appreciate their support."
"Cameron, thank you for your kind words! We’re thrilled to hear that you had a positive experience with our friendly and helpful team. At the Devonne Edwards State Farm agency, we’re dedicated to making insurance simple and ensuring you feel confident in your coverage. Please know we’re always here to support you whenever you need us!"
Ken Williams
July 10, 2025
"You could not find a better person to be your agent. Smart. Hometown. Christian Experience. Devonne and his team is the place."
"Thank you so much for your heartfelt review, Ken! On behalf of our entire team, we truly appreciate your kind words. We’re proud to serve our community with integrity, knowledge, and a personal touch. It’s an honor to be a trusted agency, and we look forward to serving for years to come!"
Jacki B
July 9, 2025
"I love that Devonne and his agents reached out immediately with a great quote for all of my car and home insurance needs. They were kind and very professional. Im definitely recommending them to everyone I know!"
"Thank you so much for your kind words! Our entire team are thrilled to hear that you had a positive experience with us and that we could provide you with great quotes for your car and home insurance needs. We truly appreciate your recommendation and look forward to continuing to serve you and your referrals with the same level of care and professionalism. If you ever need anything, don’t hesitate to reach out!"
Josh Sherley
June 30, 2025
"I've known Devonne Edwards for around 15 years, and he is as good of a person as I know. He is a man of integrity and truly serves others. State Farm is blessed to have him as an agent!"